Most help systems have complex logins and forms for raising tickets. Even if your users use phone or email, a dialogue with a specialist is often needed to diagnose the actual problem. With Nibo just type your request and he’ll ask relevant questions to nail down the issue straight away.
Nibo’s formidable powers of recall are light years away from traditional self-service knowledge bases. He follows your policies and procedures, and learns as he goes. Half of tickets get resolved immediately with no manual intervention. When intervention is required, Nibo's suggestions help the agent or engineer act faster.
Nibo engages using whatever platforms your users are most comfortable with. He’s up to speed with Skype, Slack, as well as email. And he’ll keep everyone in the loop as progress is made. On the move but want to know what happened with your request? Relax – Nibo has the answers.
Take the guesswork out of prioritization. Nibo’s sophisticated algorithm checks each ticket to makes sure your agents are focused on what’s really important. But nothing gets overlooked – even low priority tickets get resolved because Nibo never lets them drop.
Nibo speeds up ticket resolution with smart suggestions based on how similar tickets have been resolved before. Your agents get presented with a suggested course of action based on what’s worked previously, for your business and your situation.
If it happens more than once, Nibo can automate the response and eliminate redundant requests. Nibo reduces workload and doesn’t bother your agents with unnecessary requests. Agents will be better enthused by getting more stuff they can really get their teeth into.
Nibo cross references reports for easy comparison. With an intuitive, interactive approach he helps you pinpoint pain points, so you can modify processes and procedures for less downtime and higher productivity.
Anticipate and head off trouble with Nibo’s threshold alerting. If you’re nearing predetermined thresholds and need to take action, Nibo will let you know and communicate what needs to be done by the relevant people or systems.
With Nibo, busy managers can examine reports and alerts from anywhere. Nibo was built for the mobile workplace and can be accessed anywhere, from any device.